Fly CRM Quotes & follow-up
A module of the Fly system

Quote what you actually have. Then follow up until they answer.

Fly CRM sits on the same database as Fly Hotel, so a quote is built on real availability and real rates — never on a promise you cannot keep. Send it, then let the reminders run on a plan you set: email or message, on your own timing, stopping the moment the guest accepts or you set the request aside.

The quote already knows what is free

Availability, rates, allotment and contracts come straight from Fly Hotel. Pick a room type below and watch what the software will and will not let you promise.

Request · Rossi, Giulia
21–26 April · 2 guests
Nights
Room type · live availability from Fly Hotel
Quote #4471
Ready to send
Double, sea view · 5 nights, half board € 930,00
Beach package · 5 days · Fly Place € 120,00
City tax · 2 guests × 5 nights € 30,00
Option valid 5 days · deposit 30% € 1.080,00

Rates, contracts and allotment read from Fly Hotel — this is what you have tonight, not what you had last week. Sending the quote can hold the rooms as an option that expires on its own.

Send in Italian Hold as option, 5 days

When the quote is accepted

Here is what the software does with the request — and with the reminders — the moment the guest says yes.

It becomes a reservation, not a copy of one

The option in Fly Hotel converts on the spot: the rooms leave availability, the deposit request is scheduled, and the guest page in H Report is generated for the stay.

Reminders stop the same minute No plan keeps running behind an accepted quote — not even the one already queued for tomorrow.
Rooms and extras leave the board Beach spot and parking bay booked in Fly Place with the same dates.
Deposit tracked, not remembered Due date on the pipeline, with its own reminder if it is not paid.

The follow-up plan, written by you

How many reminders, how far apart, and on which channel. Change a step and read the message that will go out.

Plan · quote #4471
3 reminders over 8 days
Stop when the guest accepts Always on — an accepted quote never gets chased.
Reminder 2 · Sun 26 Apr
WhatsApp
Message
Hotel Miramare

Good morning Ms Rossi — just a note that your quote (€ 1.080,00) is still open until 26 April. Confirm at the link, or write here if the dates changed.

Accept the quote Ask for a change

Same thread, same language, no repeated attachment. If the guest accepts from here, the plan ends and Fly Hotel gets the booking.

Rules that keep it polite
One channel per step. A guest who replies by WhatsApp keeps being answered there.
Nothing goes out at night or on the guest's own arrival day.
Any reply, on any channel, suspends the plan and puts the request on your desk.
An unsubscribe closes the plan and is recorded on the guest profile.

Every request in one list

Quotes sent, options expiring, parked requests and deposits due — one view of the season, on the guest records the front desk already keeps.

One history per guest

Every quote, stay and reply on the same profile Fly Hotel uses — including the years they did not come.

Templates in their language

Quote and reminder texts written once per language, with your own signature and terms.

What actually converts

Acceptance rate by channel, by reminder and by season, so the plan gets shorter and better.

Bring us last month's unanswered quotes

We put them into Fly CRM, build a follow-up plan on your own timing, and you see what the second reminder would have brought back. Thirty minutes, no slides.

We reply within one working day.